Sales Policy

Welcome to NauAnCungMe! This Sales Policy outlines the terms and conditions governing purchases made through our website. By making a purchase, you agree to the terms set forth in this policy. Please read it carefully.

1. General Information

2. Orders

  • Order Confirmation: Once you place an order, you will receive an order confirmation email detailing the products you have ordered and the total cost. This email serves as your receipt.
  • Order Processing: We strive to process orders promptly. Most orders are processed within 1-2 business days. Processing times may vary during peak seasons or due to unforeseen circumstances.

3. Pricing and Payment

  • Pricing: All prices listed on our website are in USD and are subject to change without notice. Prices do not include shipping and handling charges, which will be calculated at checkout.
  • Payment Methods: We accept various payment methods, including major credit cards, PayPal, and other secure payment gateways. Payment must be received in full before your order is shipped.

4. Shipping

  • Shipping Locations: We currently ship to addresses within the United States. For international shipping inquiries, please contact us directly.
  • Shipping Charges: Shipping charges are calculated based on the weight and destination of the package. These charges will be displayed at checkout.
  • Delivery Time: Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 5-7 business days.
  • Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number to monitor your package’s progress.

5. Returns and Exchanges

  • Return Policy: If you are not satisfied with your purchase, you may return the item(s) within 30 days of receipt for a full refund or exchange. Items must be unused, in their original packaging, and in resalable condition.
  • Return Process: To initiate a return, please contact us at contact@nauancungme.com with your order number and reason for return. We will provide instructions on how to return the item(s).
  • Refunds: Refunds will be processed within 7-10 business days after we receive the returned item(s). Refunds will be issued to the original payment method.
  • Exchanges: If you wish to exchange an item, please contact us at contact@nauancungme.com. We will process your exchange once we receive the original item.

6. Cancellations

  • Order Cancellation: You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, we cannot guarantee cancellation as the order may have already been processed.
  • How to Cancel: To cancel your order, please contact us at 19789489764 or email us at contact@nauancungme.com with your order number.

7. Customer Support

  • Contact Information: If you have any questions or concerns about your order, please contact our customer support team:

We are committed to providing excellent customer service and ensuring your satisfaction with every purchase. Thank you for shopping with NauAnCungMe!

8. Changes to This Policy

NauAnCungMe reserves the right to modify this Sales Policy at any time. Any changes will be posted on this page with an updated revision date.

Thank you for choosing NauAnCungMe. Happy cooking!